Adam D. Hughes
165 Beach Street, Derby Line, VT 05830
Home: (802) 873-3006, Mobile: (334) 200-9411
E-mail: fsufan1965@hotmail.com

Objective: Challenging Management or Administrative position in a growth-oriented organization which offers diverse job responsibility.

EMPLOYMENT HISTORY:

Customer Experience Lead/Mobile Sales Manager 12/12 - 12/13

Employer: Best Buy Stores, Inc. (Store 793)

4863 Montgomery Highway, Suite 100, Dothan, AL 36303

Salary: $15.50/hour, 40+ hours/week

Supervisor: Brian Bradshaw (334) 648-0538; may be contacted.

 

As the Customer Experience Lead, led and supervised a Customer Service and Sales team comprised of 75 employees across a multi-million dollar retail and commercial sales project.  Managed the Best Buy Mobile Store Within a Store. Performed the duties of the Connectivity Sales Manager in his absence. Keyholder Certified. Responsible for Asset Protection and Loss Prevention - under my direction our team reduced internal thefts by 20 percent; Applied loss prevention techniques and investigated internal and external theft incidents with employees and vendors, leading to thousands of dollars in cost-savings; Assisted in the establishment of policies for tracking and reporting missing inventory. Provided direct supervision, coaching, training, development, and performance management of supervisors and associates. Shared accountability with other store leadership to develop talent and build a sales culture where employees clearly understood what was expected of them to deliver business results (e.g., Monthly Associate Capability Reviews & Quarterly and Yearly Employee Reviews). Delivered on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (e.g., Online, Services, Delivery/Installation, and Solutions, etc.). Drove positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals. Integrated partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure a seamless experience. Engaged customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service. Motivated, coached, recognized, and performance managed employees to reach their full potential. Ensured completion of regular Employee Selling Skills Coaching, increasing Customer Satisfaction Survey results to 90 percent. Responded to Customer escalations. Completed Point of Sale (POS) Overrides. Cash Control. Inventory Control - completed Weekly Cycle Counts. Vendor Control. Completed regular Planogram audits. Completed regular price Sign Audits. Ensured OSHA standards were adhered to and made any reports to the GM.

Store Manager8/04 - 6/10
Employer: Dallas Office Supply

286 S. Painter Avenue, Ozark, AL 36360

Salary: $12.30/hour, 40+ hours/week

Supervisor: Dallas Gray (334) 774-2521; may be contacted.

Directed daily operations of a privately owned office supply store to include duties as follows: Led and supervised sales and delivery teams comprising of 5 employees. Customer Service and Sales. Accounts Payable/Accounts Receivable. Asset Protection and Loss Prevention. Cash Control. Vendor Control. Inventory Control - Ordered merchandise, comprising of in-store stock, special orders, and office furniture; received merchandise from suppliers and vendors; priced inventory; stocked shelves. Ensured overall safety and cleanliness of the store front and warehouse areas; Performed regular safety evaluations of the store front and warehouse areas, adhering to required OSHA standards. Loaded and unloaded trucks/vans; Delivered office supplies as needed; Delivered and set-up office furniture. Within 90 days of my hire, sales increased by 37 percent.

Electronics Technician 5/03 - 5/04
Employer: MILCOM Systems Corporation

7091 Davis Creek Rd, Jacksonville, FL 32256

Salary: $11.00/hour, 50+ hours/week.

Supervisor: Michael Blount (904) 880-1886; may be contacted.

Provided comprehensive technical knowledge building, removing, installing, wiring, punching, testing, providing quality assurance, troubleshooting, repairing and modifying developmental and electrical or electronic components, parts, equipment, systems and subsystems. Included the installation, modification, field change, operation, maintenance, testing, troubleshooting and repair of military electrical or electronic Command, Control, Communication, Computer, Intelligence, Surveillance and Reconnaissance systems and equipment. Moved material and equipment to and from the installation site. Opened up cableways, cable ducts, multi-cable transits (MCT) and cable trays. Installed and removed the following: Power, signal (copper and fiber), and RF cabling; Equipment, equipment racks, lockers, and mounting hardware; Fiddle boards, connection boxes, switches, and indicator lights; Aircraft warning lights and running lights; Antenna platforms, antenna mounting rings and adapters, antennas and radomes; HVAC ducting, piping, and components; Waveguide and dry air systems; Power panels, enclosures, and connection boxes. Assisted with fit-up and weld preparation. Stood fire watches. Closed cable ways, cable ducts, MCTs, standpipes, and cable trays. Provided installation assistance during SOVT. Painted new and disturbed cabling, lagging, foundations, mounting brackets and hardware, and structure. Followed company safety policy and procedures. Set up boundaries and clean areas. Inside and Outside Plants and Shipboard.

 

Department Supervisor/Senior Product Specialist 3/02 - 5/03
Employer: Best Buy Stores, Inc. (Store 430)

8151 Blanding Blvd, Jacksonville, FL 32244

Salary: $10.00/hour, 40-45 hours/week.

Supervisor: Kurt Durnall (904) 779-7474; may be contacted.

Supervised at the department level 7 people in a fast paced high-end retail environment; Acted as Duty Manager in the absence of the Sales Manager. Cash Control. Asset Protection and Loss Prevention. Vendor Control. Inventory Control. As the Department Head, ensured my Team delivered a world-class customer experience. Played a vital role in developing Sales Consultants by providing the product knowledge and coaching they needed to be fully trained, valued and empowered to WOW their customers. Supported the direction of the Assistant Store Manager - Sales/Specialty Sales Manager in driving execution of sales strategies to elevate department sales performance and create sustaining positive customer and employee experiences. Engaged customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. Model sales behavior and coached the Sales Consultants to ensure a high level of job proficiency. Supported sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals. Provided input to Sales Manager on employee performance and development needs.

 

Repair and Maintenance Customer Service Representative 7/01 - 11/01

Employer: Convergys, Inc.

8000 Baymeadows Way, Jacksonville, FL 32256
Salary: $10.00/hour, 40 hours/week

Supervisor: Various (904) 636-1000; may be contacted.

Worked on the AT&T Digital Broadband Fixed Wireless Repair and Maintenance Voice Department team as a Customer Service Tech Support Representative and QA Systems Operator in a call center environment. Received calls from customers via a computerized switchboard with regards to outages and equipment problems with their AT&T Digital Broadband Fixed Wireless phone service. Walked the customer through the trouble-shooting process. Submitted trouble tickets to Local Area Tech Reps as needed. As QA Systems Operator, monitored calls between Customers and our Tech Reps, ensuring proper Customer Service and Technical Support was provided. Monitoring resulted in an increase of 65 percent in Customer Satisfaction.

 

Customer Service Supervisor/Consultative Sales Specialist4/00 - 6/01
Employer: Office Depot, Inc.

8102 Blanding Blvd. #28, Jacksonville, FL 32244

Salary: $10.00/hour, 40 hours/week

Supervisor: Steve Jones (904) 778-4882; may be contacted.

 

Customer Service Supervisor: Led and Supervised a Team of 7 Front-end Associates to include Cashiers, Customer Service, and Cash Control Office. Handled Customer Escalations and Point of Sale (POS) overrides. Cash Control. Check-out. Formal training of employees, resulting in an increased performance rating of 25 percent.

Consultative Sales Specialist: Assisted our Customers with every aspect of the sales process; Wrote sales invoices and delivery orders; Entered special orders to include office furniture and supplies; Maintained Asset Protection and Loss Prevention standards, limiting shrink. Cash Control. Inventory Control. Vendor Control.

 

Assistant Store Manager/Grocery Manager 3/99 - 3/00
Employer: Winn-Dixie Grocery Stores

248 Blanding Blvd, Orange Park, FL 32073

Salary: $10.00/hour, 45+ hours/week

Supervisor: Ed Martin (904) 276-4200; may be contacted.

 
Assistant Store Manager: Led and Supervised Store personnel and assets to include, but not limited to, Customer Service, Front-end Operations (customer service desk, cashiers, grocery baggers, etc.), Cash Control, Inventory Control, Vendor Control, Asset Protection and Loss Prevention, Bakery, Meat Department, Produce Department and Cleaning personnel. Adhered to and monitored OSHA standards and made necessary reports to the Location Director. Performed other duties as necessary and/or assigned.

Grocery Manager: Led and Supervised a Stock Crew, not limited to 10 personnel. Loaded & unloaded delivery trucks. Stocked Shelves. Inventory Control. Vendor Control. Asset Protection and Loss Prevention, limiting shrinkage and damage/theft of product. Damage Control. Store Cleanliness & Safety.

 

U.S. Navy (Civilian Positions)12/92 - 12/98
Employer: U.S. Navy Morale Welfare and Recreation

U.S. Naval Station, Rota, Spain

Salary: $9.00/hour, 40+ hours/week
Youth Activities: Monitored activities of youth and teens in a controlled organized youth and teen center. Assistant Youth Sports Coordinator: Performed duties to include, but not limited to, training referees & coaches, scheduling games, assigning team placement, maintaining safety of game venues, and other duties as necessary. Member, National Youth Sports Coaching Association.

Employer: U.S. Navy Exchange Services

U.S. Naval Air Station, Sigonella, Sicily, Italy

Salary: $9.75/hour, 40+ hours/week

Assistant Manager, Stars & Stripes Bookstore: Oversaw the operation of the Bookstore and News Stand in the absence of the Location Manager. Led and supervised a staff of four. Responsible for Vendor Control, Inventory Control, Asset Protection and Loss Prevention.

Asset Protection/Retail Security Specialist: Ensured compliance of all Navy Exchange and Status of Forces Agreements.  Ensured the physical security of ALL Navy Exchange Services buildings and their assets. Received and counted all merchandise upon arrival, reporting issues of damage, shortage, and theft. Held random security checks of patrons and employees bags carried in or out of Navy Exchange buildings. Checked for proper identification of all patrons, limiting access to only those allowed in accordance with the Status of Forces Agreement.  Performed random security checks of Navy Exchange buildings and surrounding areas, contacted the proper authority with regards to any security threats and violations.

 

Communications Watch Officer/Division Training Officer 10/83 - 12/92
Employer: U.S. Navy

Last Command: USS Mississippi (CGN-40) Homeport: Norfolk, VA

Pay grade: E5/Radioman Second Class, 50+ hours/week

Supervisor: Various Chain of Command

Clearance: Defense Criminal Investigative Service (DCIS)/Naval Criminal Investigative Service (NCIS), Top Secret Cosmic Atomal Clearance, May 1984–December 1992.
Performed the duties as assigned by senior personnel to include, but not limited to, Communications Watch Officer, Division Training Officer, Communications Systems Technician and Supervisor, Quality Control Systems Technician and Operator, Primary Test Area Operator, Satellite & HF/UHF/VHF Systems Operator, COMSEC/CMS Clerk, etc.

HONORABLY DISCHARGED.

 

Summary of Qualifications:

Motivated professional with 25 years' experience in Management, Administration. Team player equally comfortable in supervisory position or as a member of a team. Takes the initiative to become cross-trained and to assume extra responsibility. Bottom-line oriented.

• Proactive manager able to build cohesive teams; coach staff to a high proficiency level; encourage decision making at lowest level - holds staff accountable.
• Extensive on-the-job training experience.
• Organizer. Highly adept at prioritizing and streamlining work flow to meet critical quality and quantity deadlines.
• Administered a variety of personnel and training records.
• Proven problem solver. Strong ability to identify potential problems and develop workable solutions.
• Excellent communicator. Experienced in writing reports.

Education:

Troy UniversityJuly 2012

Bachelor of Science Degree, Business Administration - General Management.
Cum Laude – GPA: 3.4427/4.0

 

TRAINING:

TECHNICAL
• 11 years' experience installing, testing and providing quality checks on fiber optics, telephone, and LAN lines, as well as various land line, satellite and HF/UHF/VHF communications systems. Noted for ability to apply comprehensive technical knowledge to solve complex problems.
• Read and use CAD, engineering drawings, wiring schematic and technical specs.

NAVY TRAINING
• Communications Systems Technician and Supervisor
• Communications Watch Officer

• Quality Control Systems Technician and Operator
• Primary Test area Operator

 

CERTIFICATIONS:

Microsoft Office, Part I, Troy University, Dothan, AL10/06

(Word, Excel, Powerpoint, Access, Outlook)

Microsoft Office, Part II, Troy University, Dothan, AL 10/07

(Word, Excel, Powerpoint, Access, Outlook)

 

COMPUTER SKILLS:

PC Operating Systems; Windows XP, Vista, 7, 8 and 8.1; Microsoft Office 2003, 2007, 2010, and 2013 (Word, Excel, Powerpoint, Access, Outlook); SharePoint; Internet; Email (Outlook, Hotmail, Gmail, etc.). Trained personnel on computer software applications; troubleshot and maintained communications systems software.

VOLUNTEER EXPERIENCE:

Fundraiser

The Leukemia and Lymphoma Society’s Light the Night Campaign9/09 – Present

Alabama & Gulf Coast Chapter; 10 hours per week

POC: Brian Rosen, National Office (202) 969-1806

Participate in the annual Light the Night Campaign. Volunteer at various event locations and online. Build Teams and Sponsor support through various phone, email, and letter campaigns.

Awards & Merits:

2011 Outstanding Undergraduate Student in Management, Sorrell College of Business, Troy University, Dothan, AL.
Lifetime Member, Delta Mu Delta – The International Honor Society in Business Administration, Zeta Omicron Chapter, Troy University, Dothan, AL.